Club Whispers and its entire staff have a responsibility to ensure that liquor is served to patrons in a responsible manner.
All staff should be aware of what is expected of them in regards to the laws and the service of alcohol to patrons of the venue, as staff can be held liable for offences committed.
It is an offence to:
A PERSON WHO IS UNDER 18 YEARS OF AGE; or WHO IS UNDULY INTOXICATED OR DISORDERLY
Staff should make sure prior to serving a patron, or allowing a patron to enter the premises, ensure that the person is 18 years of age or older. If there is any doubt you must request identification and in the absence of suitable identification being produced and verified, you must refuse entry.
ACCEPTABLE PROOF OF AGE
Only three forms of identification are acceptable as proof of age.
If staff believe that a document being presented is false, defaced or in the possession of a person who is not the owner of the I.D then the document should be confiscated and forwarded to the Liquor Licensing Division.
The Queensland Liquor Act 1992 s4 defines ‘Unduly Intoxicated’ as:
Staff should use common-sense in determining whether a person is unduly intoxicated.
There are several signs, which, in combination, may indicate that a person has had too much to drink. These signs include:-
Managers and staff do not commit an offence if an intoxicated person is on their premises, although the intoxicated person does.
REFUSAL OF SERVICE
Service is refused to patrons for the following reasons:-
Staff of licensed premises MAY refuse service to patrons at any time (e.g. patrons not meeting management’s dress regulations)
Staff must refuse service to patrons who are minors or unduly intoxicated or disorderly.
When refusing service to a patron:-
It should be a Management decision as to whether or not patrons are refused admittance at the entrance to the premises, although assessment by door staff of a patron’s state of intoxication can avoid transferring the problem to staff inside the premises.